1.Who we are and what we do

Who we are

We are VOS a Tour Partner Group Company (“Tour Partner Group”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 09818143, and we have our registered office at WeWork, 5 Merchant Square, London W2 1AY. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration numbers ZB853869 & ZB888810 for  Tour Partner Group Limited and Tour Partner Group UK Limited respectively.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).”

What we do

We are in the business of designing and delivering tailor-made tours and travel experiences across the UK, Ireland, the Nordics, and the Baltics for group, individual, and corporate clients. We and our affiliates, subsidiaries, and related entities are committed to protecting the privacy and security of the Personal Data we process about you. We and our affiliates, subsidiaries and related entities are committed to protecting the privacy and security of the Personal Data we process about you.

Controller

Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.

2.Purpose of this privacy notice

The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.

 

 

3.Who this privacy notice applies to

This privacy notice applies to you if:

1. You visit our website

2. You purchase goods or services from us

3. You enquire about our products and/or services

4. You sign up to receive newsletters and/or other promotional communications from us

This notice also applies to business contacts, suppliers, and professional advisors we interact with as part of our business operations.

 

4.What Personal Data is

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.

‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation. 

5.Personal Data we collect

The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.

This may include your contact details, payment details, records of correspondence, details of services provided to you, and technical information such as IP addresses when you visit our website.

6.How we collect your Personal Data

We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.

 

However, we may also collect your Personal Data from third parties such as:

• reputable companies who provide lead generation contact lists

• others to whom you have provided consent

• publicly available sources such as social media platforms

We may also receive information about you if you use other websites we operate or services we provide, and we may combine it with information we already hold about you.

Information we collect about you when you visit our website:

We use Google Analytics to measure visitors and automatically collect information such as:

• Technical information, including the Internet protocol (IP), address used to connect your computer to the Internet, browser type and version, time zone setting

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time)

• Products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Our site may on occasion contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

• Google Analytics uses cookies stored on your computer. For further information, please visit https://www.google.com/analytics/

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• If you are an existing customer, please visit and read this carefully.

Where Guaranteed Departure Booking Portal Data is concerned, even though booking information is entered directly by clients, it still constitutes personal data processed by your organisation and therefore as the data processor it is best practice to reference this in the privacy notice to ensure transparency.

 

7.Purposes, lawful bases and retention periods

We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:

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Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

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8.Sharing your Personal Data

We may share your Personal Data with our carefully selected third parties, including professional advisors (lawyers, accountants), payment processors, IT service providers, marketing agencies, and regulators or law enforcement if required.

9.International Transfers

Where transfers of your Personal Data occur outside of the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your Personal Data.

We take appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:

Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or

We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here international-data-transfer-agreement.pdf (ico.org.uk)).

10.Marketing Communications

From time to time, with your consent we may use your information to contact you with details about our products and services which we feel may be of interest to you.  You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights you can do so by following the ‘unsubscribe’ link on any emails received.  

Alternatively, where we process your personal data on the basis of our legitimate interests for direct marketing purposes, you always have the right to object to that processing. To object to direct marketing either follow the instructions for withdrawing marketing consent in the section above or contact us using the details at the top of this policy.

You have the right to object to other processing on the basis of our legitimate interests, but we might not have to cease processing where you do so if either:

• We are able to demonstrate compelling legitimate grounds for the processing which override your interests; or

• Where that legitimate interest is the establishment, exercise or defence of legal claims.

To object to legitimate interests processing , please contact us using the details at the top of this policy.

11. Your rights and how to complain

You have certain rights in relation to the processing of your Personal Data, including to:

• Right to be informed

You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.

• Right of access (commonly known as a “Subject Access Request”)

You have the right to receive a copy of the Personal Data we hold about you.

• Right to rectification

You have the right to have any incomplete or inaccurate information we hold about you corrected.

• Right to erasure (commonly known as the right to be forgotten)

You have the right to ask us to delete your Personal Data.

• Right to object to processing

You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.

• Right to restrict processing

You have the right to restrict our use of your Personal Data.

• Right to portability

You have the right to ask us to transfer your Personal Data to another party.

• Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making. 

• Right to withdraw consent

If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.

• Right to lodge a complaint

You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:

Contact us | ICO

Or by telephone on 0303 123 1113

 

 

How to exercise your rights

You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.  

12.  Children’s Privacy

We do not offer our products and services to children, and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.

13. How to contact us and our Data Protection Officer

If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:

WeWork, 5 Merchant Square, London W2 1AY

gdpr@tourpartnergroup.com

We have also appointed a Data protection Officer (“DPO”). Our DPO Evalian Limited and can be contacted as follows:

Evalian Limited

West Lodge, Leylands Business Park, Colden Common, Hampshire

Southampton

SO21 1TH

Email:

dpo@evalian.co.uk

14.Changes to this privacy notice

We may update this notice from time to time. We will notify of significant changes via email or by a notice on our website where required by applicable law.

Last modified July 2025

You can find previous versions of this notice here on our website.